Handset theft

Mobile phone thefts have increased enormously over the past few years, not just in New Zealand, but around the world.  A recent research study completed by the UK Home Office estimates that over 700,000 handsets were stolen during 2001.  This study found that young people were the favourite target for mobile phone thieves with over 500,000 of those loosing their phones during 2001 being under 15 years of age.  Within New Zealand it is estimated that about 10,000 Mobile Phones were stolen over the past year.

Mobile Phone theft is now recognised as a major social issue by Mobile Phone Network Providers and Law Enforcement Agencies.  The GSM Association, of which Vodafone are a member, is now insisting that all GSM Operators maintain an Equipment Identity Register (EIR) of stolen phones.  Each GSM Mobile Phone has a unique identifier, in addition to the SIM Card number.  This is known as the International Mobile Equipment Identity or IMEI.  IMEI numbers from stolen phones are entered in the EIR and this has the effect of 'blacklisting' them from the GSM Network.  Vodafone New Zealand maintains an EIR in which any Mobile Phones stolen in New Zealand are recorded, rendering them inoperable on the Vodafone Network.  GSM Association members are working towards a Centralised EIR which will result in the Association maintaining a database of stolen handsets from around the world, which will stop stolen handsets from being taken to other countries for use.

The IMEI number consists of 15 digits and can be accessed by keying *#06# into your mobile phone.  It is recommended that mobile phone owners write down this number so that if their phone is stolen, the IMEI can be provided to the Police to assist in identifying your phone if it is ever recovered.

Some other tips to reduce the risk of mobile phone theft are:

• Always use your phone's security lock code or PIN number.

• Security mark the battery and phone with a unique identifier, such as your initials.

• When using your phone, remain aware of your surroundings and be aware of 'phone snatchers'.

• Avoid displaying your phone in public view, such as sticking out of your handbag or leaving it on the seat of your car.

If your mobile phone is stolen, report this to the Police or your Mobile Network Provider immediately. In most cases you will be responsible for any call charges made from your phone up until the time it is reported stolen.