Below you'll find the most common questions asked by people contacting NetSafe for help and advice. We constantly add new information in Q and A format and the most recent is listed at top

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Codenomicon's Heartbleed Bug Logo

What is the Heartbleed Bug and what do I need to do about it?

Publication of the Heartbleed Bug means that cyber criminals have a potential new way to extract login information – internet users need to play their part in improving their own online security by changing their passwords.

Photo used under Creative Commons licence by Flickr user Ciprian Popescu

Cloud service providers and key issues for New Zealand schools

An overview of cloud computing issues for New Zealand schools – how to identify and assess cloud service providers and the key issues for principals, boards and trustees to consider


How can I complain about

Having trouble using Get advice on how to report other users breaching the website terms of service


How can I security check my computer?

If you’ve clicked on a recent phishing email link, here’s a range of scanning tools for identifying and removing viruses and malware from your computer

Reporting text spam

How can I report txt spam?

You can submit a spam complaint for investigation through the DIA website or use their new SMS service, 7726

Online product ideas for children

Can you help me develop an online product or website for children?

If you are researching compliance, privacy or online safety issues for a new business idea aimed at children, we have put this list of resources together to investigate

Wi Fi safety in schools

Wi-Fi safety in New Zealand schools

The National Radiation Laboratory advises the Ministry of Education on wireless network safety – with regards to student and staff health – and has guidance for school staff and BOTs


What if internet access is part of our tenancy agreement?

Landlords may be concerned if they offer internet access provided by the landlord as part of a tenancy agreement. Under the Copyright (Infringing File Sharing) Amendment Act the landlord (as account holder) may be at risk of prosecution if their tenants engage in infringing file sharing activities. If an internet account is already provided by [...]

iGEA parental control video screenshot

How can I set up parental controls on the popular gaming consoles?

Video games can be fun for all age groups but parents often need help managing time spent playing games and understanding the parental control options for popular consoles including the Sony Playstation, Microsoft Xbox, Nintendo Wii and on the PC

How to secure my wi-fi network

How do I secure my wireless network?

Have you ever been looking for a a Wi-Fi connection and noticed a list of names nearby with the word unsecured written on them? If you have ever clicked on one of them, you’ll know that it gets you onto the internet without any further challenges. If you use a wireless modem or router that is [...]

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