Questions
Below you'll find the most common questions asked by people contacting NetSafe for help and advice. We constantly add new information in Q and A format and the most recent is listed at top
How can I complain about ask.fm?
Having trouble using ask.fm? Get advice on how to report other users breaching the website terms of service
How can I security check my computer?
If you’ve clicked on a recent phishing email link, here’s a range of scanning tools for identifying and removing viruses and malware from your computer
How can I report txt spam?
You can submit a spam complaint for investigation through the DIA website or use their new SMS service, 7726
Can you help me develop an online product or website for children?
If you are researching compliance, privacy or online safety issues for a new business idea aimed at children, we have put this list of resources together to investigate
Wi-Fi safety in New Zealand schools
The National Radiation Laboratory advises the Ministry of Education on wireless network safety – with regards to student and staff health – and has guidance for school staff and BOTs
What if internet access is part of our tenancy agreement?
Landlords may be concerned if they offer internet access provided by the landlord as part of a tenancy agreement. Under the Copyright (Infringing File Sharing) Amendment Act the landlord (as account holder) may be at risk of prosecution if their tenants engage in infringing file sharing activities. If an internet account is already provided by [...]
How can I set up parental controls on the popular gaming consoles?
Video games can be fun for all age groups but parents often need help managing time spent playing games and understanding the parental control options for popular consoles including the Sony Playstation, Microsoft Xbox, Nintendo Wii and on the PC
How do I secure my wireless network?
Have you ever been looking for a a Wi-Fi connection and noticed a list of names nearby with the word unsecured written on them? If you have ever clicked on one of them, you’ll know that it gets you onto the internet without any further challenges. If you use a wireless modem or router that is [...]
How can I put parental controls on my child’s mobile phone?
Vodafone NZ have launched a new Android app called Guardian that offers parental controls for mobiles – we look at the options on all the major phones
How to upgrade your web browser to stay safe online
Upgrading your software is one of the NetSafe NetBasics and keeping your web browser up to date and secure is an essential step in improving your online safety