Below you'll find the most common questions asked by people contacting NetSafe for help and advice. We constantly add new information in Q and A format and the most recent is listed at top
NetSafe offers multiple channels for reporting your concerns about a range of digital challenges. Contact NetSafe staff via our free helpline 0508 NETSAFE, by email or report online via the Pond and ORB websites.
The RealMe service is a New Zealand government initiative to provide Kiwis with a single login to access multiple online services
Smartphones should also be considered computing devices that need protecting against emerging issues like malware – malicious software – and can open you up to phishing and smiting attacks more commonly encountered on home computers.
More than 1 in 4 Kiwis have lost a mobile phone. Here’s what to do if you lose yours or want to checkmate the status of used smartphone before parting with cash for a handset that may have been IMEI blocked.
Publication of the Heartbleed Bug means that cyber criminals have a potential new way to extract login information – internet users need to play their part in improving their own online security by changing their passwords.
An overview of cloud computing issues for New Zealand schools – how to identify and assess cloud service providers and the key issues for principals, boards and trustees to consider
Having trouble using ask.fm? Get advice on how to report other users breaching the website terms of service
If you’ve clicked on a recent phishing email link, here’s a range of scanning tools for identifying and removing viruses and malware from your computer
You can submit a spam complaint for investigation through the DIA website or use their new SMS service, 7726