Questions
Below you'll find the most common questions asked by people contacting NetSafe for help and advice. We constantly add new information in Q and A format and the most recent is listed at top
Help! My email account has been hacked
Webmail accounts are often hacked or hijacked to send spam or requests for money. Here’s how to keep your account secure or recover it after the event
How and where to report website abuse
Most popular websites take the safety of their users seriously – find out how to report harassment and abuse
Facebook: reporting fake and imposter profiles
Has someone created a fake Facebook profile in your name? Here’s how to report the page for removal
Smartphones: understanding app privacy settings and location based services
The number of smartphones in New Zealand is rising – read NetSafe’s advice on location based services and mobile privacy
What anti-virus software should I use?
Malware is constantly being written and circulated online so it pays to install anti-virus and anti-spyware software to defend your computer
Can I trust cold calling PC technical support companies?
We’ve had thousands of reports about cold calling technical support companies wanting remote access to your computer. Read more about the hallmarks of the scam and what to do if you’ve been called
How do I make my computer secure?
Computer security is a core cybersafety issue and it’s important for Kiwis to educate themsleves about staying safe online – the NetSafe NetBasics campaign cuts through the jargon
I am being text bullied what can I do?
Txt bullying and harassment is common after a relationship break up and amongst school age children. Read our advice on getting help from telecoms companies
I am being cyberbullied what can I do?
Technology means that bullying can now happen wherever and however you communicate with friends. Read our tips on dealing with cyberbullying