People who have lost money to a scammer who had them pay via Western Union between January 1st 2004 and January 19 2017 may be eligible for a refund. In order to claim the remission scam victims will need to provide evidence of the transaction including the Western Union Money Transfer Control Number (MTCN) and the date of the transaction. The remission scheme is available to people worldwide. All claims to the remission scheme must be submitted by the 31 May 2018.

You can learn more about the Western Union Remission Scheme here.

You can make a claim to the Western Union Remission Scheme here.

Please note that scammers may potentially take advantage of these refunds – for example, advising that they can lodge a claim for an upfront fee. If you are lodging a claim, please make sure you follow the links above for official information about the process.

CONTACT NETSAFE

If you need online safety help or advice, you can contact us seven days a week. Our service is free and confidential.

  • Email help@netsafe.org.nz
  • Call us toll free on 0508 NETSAFE (0508 638 723)
  • Online report form at netsafe.org.nz/report

Our helpline is open from 8am – 8pm Monday to Friday and 9am – 5pm on weekends.