Netsafe Alert 31 January 2018

We are aware of a potential scam targeting parents and caregivers during the beginning of school year period. If you receive a phone call or email about problems with online school stationery orders, please be wary.

We’ve received reports of  scammers calling and claiming that an online order for school stationery hasn’t gone through, and that payment needs to be made again via credit card or online banking. If you haven’t made an online stationery order recently and you receive a call asking for payments like these, just hang up the phone.

If you have made an online stationery order recently, but you’re unsure if the contact is legitimate, you can contact the organisation directly to confirm if there is a problem with your payment. Be sure to contact them through their official channels – don’t use phone numbers or emails provided to you by potential scammers.

Contact Netsafe

If you need help or advice our helpline is open from 8am – 8pm Monday to Friday and 9am – 5pm on weekends.

  • Email
  • Call us toll free on 0508 NETSAFE (0508 638 723)
  • Online report form at

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