This list is some of the most common Facebook frequently asked questions.

You will find additional information and tips for having a productive experience online at the easily searchable Facebook Help Centre, at facebook.com/help.

Top Ten Content and Privacy FAQs

1. Authentic Name Policy

Facebook is a community where people share and interact using their authentic names. When everyone uses their authentic name, you always know who you’re connecting with and it helps keep our community safe. If you notice an account on Facebook that might be impersonating someone else or using a fake name, let us know.

Useful link – https://www.facebook.com/help/206559146047897

2. Abuse or Content Reporting

If you see content that violated Facebook’s policies, it can be reported to Facebook and Facebook will review and take action on any violations. These resources explain Facebook’s policy on how we treat abusive content and how to report it:

Useful links for Facebook users:



Useful links for Non-Facebook users:


3. Imposter

Having a fake account is against Facebook’s terms. These resources explain how to report a suspected impersonation:

Useful link for Facebook users: https://www.facebook.com/help/reportingimpostors

Useful link for Non-Facebook users: https://www.facebook.com/help/noaccount

4. Harassment

If a person feels that they are being personally targeted or harassed on Facebook, they can block or report such behaviour.

Useful link for Facebook users: https://www.facebook.com/help/harassment

Useful link for Non-Facebook users: https://www.facebook.com/help/noaccount

5. Support Inbox

Users can get updates about things they have reported, reply to messages from the Help Team, and receive important information about their account.

It shows when we review your report, what action we took, and why we took that action.

Useful link for Facebook users: https://www.facebook.com/help/545932948823931

6. Unauthorised Images (Image Privacy Rights)

Facebook provides people with ways to report photos and videos that they believe to be in violation of their privacy rights. This reporting channel is available for Facebook users.

Useful link: https://www.facebook.com/help/imageprivacyrights

7. Access Request

Facebook provides a self-service tool to offer people the opportunity to access the personal data Facebook holds about them.

Useful link: https://www.facebook.com/help/accessyourdata

8. Deleting a Facebook Account – Deactivation vs Deletion

Facebook users have the option to either deactivate or delete their accounts. The differences between the two options are described in the Facebook Help Centre.

Useful link: https://www.facebook.com/help/deactivate-delete

9. Data Appearing Off Facebook (e.g. Google search)

Facebook does not have control over content that has been indexed and cached in search engines. More information about this can be found in the Help Centre.

Useful link: https://www.facebook.com/help/searchengines

10. Legacy Contact and Memorialised Accounts

A legacy contact is someone you choose to look after your account if it’s memorialised. Memorialised accounts are a place for friends and family to gather and share memories after a person has passed away.

Useful links:



Facebook has provided this advice for keeping yourself safe when using their services. This content is adapted from “Staying Safe Online” which is available to download here.