Netsafe Quarterly Report April – June 2018

CEO's Welcome

This quarter has been one of the busiest yet for Netsafe. We’ve received more personal harm complaints than ever before and 2018 continues to be a bumper year for scams and fraud.

Public discussion around current approaches to address harm also continues to grow, and personal accounts of experiencing online harm are being highlighted. Sectors, organisations and people outside of the traditional online safety community are joining the discussion with their own unique insights and experiences. A spotlight is being shone on online harm – and along with it, discussion around societal expectations of how we behave online.

Ultimately, we are all looking for ways to provide protection for people while maintaining balanced and respectful public discourse. The complexities of the problem and the intricacies of finding practical solutions means that any approach needs careful consideration. Online safety is a space where many factors intersect and intertwine - wellbeing, education, technology, regulation, entertainment, industry and enforcement are just some of these.  

One of the largest meetings of those involved in these intersecting fields is Netsafe’s 2018 Trans-Tasman Online Safety Conference being held in Auckland this October. The conference includes local and international speakers covering some of the biggest topics in online safety right now. A post-conference statement will be produced from the discussions being held and the expertise being shared. Our hope is that the statement will capture a large portion of the issues, challenges and solutions identified by the conference attendees.

The Crossroads conference is co-hosted with the Australian Office of the eSafety Commissioner and tickets are available now. I encourage anyone who has an interest in the conversation, issues and solutions around online harm to join us in October.

Martin Cocker

CEO, Netsafe

 

View the media release for this report.


Report Contents

 

Reporting Overview

Between April – June 2018, Netsafe received 13% more reports in total than the previous quarter. The increase was spread across all three core report types, with the largest increase being scam and fraud reports. Netsafe has managed a total of 9,439 reports in the first half of the year.

 

April – June 2018 overview

TOTAL REPORTS (+13%*)

PERSONAL HARM COMPLAINTS (+8.3%*)

SCAM & FRAUD REPORTS (+17.3%*)

OTHER REPORTS (+7.6%*)
*percentage change based on reports made to Netsafe between 1 January 2018 – 31 March 2018.

2018 YTD overview (Jan-June)

YTD TOTAL REPORTS

YTD PERSONAL HARM COMPLAINTS

YTD SCAM & FRAUD REPORTS

YTD OTHER REPORTS

Reports by age group April - June 2018

1%

00-12

7%

13-17

6%

18-21

 

31%

22-40

36%

40-64

19%

65+

 

Reports by region April - June 2018

Auckland: 34%
Bay of Plenty: 6%
Canterbury: 12%
Gisborne: 1%
Hawke's Bay: 3%
Manawatu-Wanganui: 5%
Marlborough: 1%
Nelson: 1%
Northland: 4%
Otago: 5%
Southland: 2%
Taranaki: 2%
Tasman: 1%
Waikato: 8%
Wellington: 14%
West Coast: 1%

 

Reports by gender April - June 2018

59%

FEMALE (+3.7%*)

1%

GENDER DIVERSE (0%*)

40%

MALE (-5%*)

Personal Harm Reporting

Between April – June 2018 Netsafe received 706 personal harm complaints. This is 8.3% more than the previous quarter and a 50% increase from the same period in 2017. Personal harm complaints to Netsafe between January – June 2018 are up 46.5% compared to the same period in 2017 from 927 to 1,358.

Top personal harm categories reported April - June 2018

Repeated unwanted communications

Harassing/cyberbullying

False allegations

Discloses sensitive personal facts
 

Threatening, intimidating & menacing

Who makes personal harm complaints? April - June 2018

75%

SELF REPORTED

8%

PARENT OR GUARDIAN

2%

OTHER FAMILY MEMBER


6%

EDUCATOR OR SCHOOL LEAD

2%

FRIEND

7%

OTHER

Scam and Fraud Reporting

Reported losses to scams and fraud between January – June 2018 have surpassed total reported losses in 2017 by $8.5M. Losses reported to Netsafe in 2017 totalled $10.1M and currently sit at $18.6M for the first half of 2018. 11% of scam and fraud reports to Netsafe between April – June 2018 involved financial loss.

 

Scam reporting trends

General investment fraud: Reports about general investment fraud had the highest total losses between April – June 2018. There were 16 reports with losses made to Netsafe and a total of $1.4M in losses. The average loss to investment fraud reported this quarter was $87,500.

Find out more about investment fraud on our website.

Fake invoice scams: In the first half of 2018 $856,000 in losses to invoice scams were reported to Netsafe – an increase of 438% from losses in the same period in 2017 of $159,000. 110 invoice scam reports were made from Jan – June 2018, compared to 37 in Jan – June 2017. 17 of the 110 reports contained financial loss with an average loss of $50,352.

Find out more about fake invoice scams on our website.

 


Scam & fraud snapshot April – June 2018

$6.1M

REPORTED LOSSES

366

REPORTS WITH $ LOSSES

$16,666

AVERAGE LOSS


Scam & fraud snapshot January – June 2018

$18.6M

YTD REPORTED LOSSES

760

YTD REPORTS WITH $ LOSSES

$24,473

YTD AVERAGE LOSS

 

Top scam categories reported April - June 2018

Fake tech support

Investment cold calls

Goods paid for, not received

Worthless, unnecessary or non-existent services
 

Prize promotion/sweepstakes scam

Netsafe & Spark scam outreach

Netsafe and Spark have partnered on scam education brochures and wallet cards which are now available at Spark stores around the country and will be dispatched with every new phone purchased from Spark. The brochures will also be available in branches of Age Concern and Senior Net, and will be translated in simplified Chinese, to assist the Chinese community. Find out more on our website.

Education & Engagement Update

Sean Lyons, Director of Education and Engagement 

Netsafe has a series of exciting events coming up over the next few months.
Our 2018 Trans-Tasman online safety conference, The Crossroads, is an opportunity to meet with those whose work and experiences touch online safety - from wellbeing, education and technology, to regulation, entertainment, industry and enforcement. The conference will be held in Auckland from 10-11 October and is set to be our best yet. I hope that you’re able to join us and our co-hosts from the Australian Office of the eSafety Commissioner there. Netsafe’s AGM will also be held around this time, so Netsafe members can expect an invite to this soon.

The day before the conference Netsafe is holding an event designed specifically for educators – the Netsafe Online Safety Education Symposium. The Symposium will explore upcoming trends and challenges in helping young people to navigate online opportunities safely.

Those of you with a keen eye will have noticed a change in my role title from the last quarterly report. This is because Netsafe is bringing together our work in the school education sector, public education and partnerships under one team – Education and Engagement. If you’d like to know more about the team or how we could work together, we would love to hear from you.

If you’d like to get in touch you can email me at seanl@netsafe.org.nz 

Education Sector Update

Netsafe school support April – June 2018

152

Schools requesting support

41

 Custom workshops for schools

13

Schools at Netsafe LIVE events

 


Updates & events

Netsafe Online Safety Grant spotlight

Life Education Trust: Digital Safety Videos Resources

Thanks to funding from the Netsafe Online Safety Grant and ASG, Life Education Trust has developed six short innovative videos. Attitudes and values are explored within each scenario, allowing students to identify appropriate and safe ways of connecting and communicating with others. The open-ended videos are now being rolled out across the Trust’s 45 mobile classrooms. They provide discussion opportunities to help develop students understanding and knowledge of the digital environment and how these integrate when working offline. 

Find out more about the Netsafe Online Safety Grant on our website.

Netsafe Research Releases

 

 

 

New Zealand Teens and Digital Harm Report

This factsheet released on June 5th presents findings regarding New Zealand teens’ use, and attitudes towards, digital technologies and online safety. These findings are part of a larger quantitative study about experiences of risks and harm online. The study is led by Netsafe in partnership with the Ministry for Women. The factsheet provides government agencies with evidence-based insights that can inform policy development and support in favour of New Zealand’s young people.

While there is growing interest in examining young people’s experiences and use of digital technologies, including the challenges and risks teens face, evidence based on representative data in the New Zealand context has been unavailable. The study focused on the prevalence of New Zealand teens’ experiences with a range of unwanted digital communications in the previous year and the impact these experiences had on them, both emotionally and in carrying out everyday life activities

See the full factsheet

Netsafe Team Spotlight

Elizabeth Maddison, Communication and Engagement Advisor

Elizabeth is our Communications and Engagement Advisor, working within our Education and Engagement team to provide New Zealanders with proactive information and education about online safety challenges. Previous to this role, Elizabeth has worked for a number of prominent NGOs running high-profile fundraising and awareness-raising campaigns. Elizabeth is passionate about social causes and volunteers for a number of non-profit organisations in her spare time. She was also part of a youth delegation that presented to Parliament on addressing poverty in New Zealand. Elizabeth has a degree in Communication Studies.

You can contact Elizabeth by emailing outreach@netsafe.org.nz

Become a Netsafe member

Netsafe members receive our quarterly reports before they are publicly released. Netsafe is an incorporated society with members from across the country. Our members represent organisations with an interest in building confidence in using digital technology. Membership is free, easy to apply for and it gives you and your organisation the opportunity to play a part in the development of online safety and the use of digital technology right here in New Zealand.

Find out more about being a Netsafe member, or apply to join today by completing our online form.

About Netsafe

Netsafe is New Zealand’s independent, non-profit online safety organisation. Taking a technology-positive approach to the challenges that digital technology presents, we work to help people in New Zealand take advantage of the opportunities available through technology by providing practical tools, support and advice for managing online challenges. 

Find out more about Netsafe at www.netsafe.org.nz

The data in this quarterly report comes from reports made to Netsafe. *percentage change based on reports made to Netsafe in the previous quarter of 1 January 2018 – 31 March 2018. If you have queries about the information in this report, please email help@netsafe.org.nz

View the 1 January 2018 – 31 March 2018 quarterly report.

For media queries please email outreach@netsafe.org.nz