We receive a lot of reports from people about cold call scams – these are run by scammers who contact you on your home phone. These scammers may be trying to sell you a fake product or service, or they may be pretending to be from a legitimate organisation or a government agency. These scammers are trying to get payment or personal details from you.

Common claims by scammers

We’ve also received reports in the wake of natural disasters, where scammers have called the affected region claiming to be from insurance companies.

Key points about cold call scams

  • The call will be unexpected
  • They may be friendly and try to make you think they’re local by commenting on local events and weather
  • They may also be intimidating and threatening (e.g. if they’re claiming there is a problem with your visa, or they are requesting payment of an ‘overdue’ bill)
  • The scammers who call may know specific details about you and have gained this information through public and stolen data sources
  • Even though the scammer is likely based overseas, the phone number may appear as local
  • They may ask you to pay an administration fee up-front for you to receive something – e.g. a tax refund, prize or inheritance
  • They will often pressure you into making a quick decision – either by threat (e.g. legal action, or deportation), or by saying the offer or deal expires soon

What to do if you’re contacted

  • Politely say “no thanks” and hang up the phone – you may need to do this a few times
  • Don’t engage in a conversation, try to ‘trick’ the scammer or tell them off – you may put on a ‘harass’ list
  • If you’re unsure whether it is a scammer or a legitimate organisation, hang up and call the organisation using the official helpline number
  • If you still need help, get in touch with us and we’ll help you work out if the contact is legitimate

Contact us toll free seven days a week on 0508 NETSAFE (0508 638 723) or by emailing help@netsafe.org.nz

Report cold calling scams to us at netsafe.org.nz/report to help us keep track of scam trends in New Zealand. We’ll use this information to educate people about scams, and to help people who have been affected by them.

What to do if you’ve given money or information

  • If you’ve made payment, or given bank account or credit card details notify your bank immediately
  • If you’ve given passwords or information that may be used to access online accounts, change all of your passwords immediately
  • If you’ve made payment using Prezzi Card or Western Union it is unlikely you’ll be able to get your money back
  • Contact us if you would like further information or advice on 0508 NETSAFE (0508 638 723) or by emailing help@netsafe.org.nz

Information to protect

Online and offline you should always protect any information about you that could be used to access your online accounts, build a fake online presence or impersonate you in any way, including the following:

  • Login details and passwords to any online account including banking, email, social media and trading sites
  • Bank account and credit card details (always use secure payment methods from trusted organisations)
  • Address
  • Phone number
  • Birthdate
  • Personal information that could be used to guess security questions on online accounts

Report a scam

Help if you have been scammed or think you are about to be scammed: Netsafe can’t open investigations or track scammers, but we can offer support and advice for people who have lost money in a scam, or think they are about to. This includes letting you know the steps you can take depending on the scam you’re in and giving you advice about how to stay safe in future. You can report a scam to www.netsafe.org.nz/report.

Our help service is open from 8am – 8pm Monday to Friday and 9am – 5pm on weekends.


Report a scam

More information

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