As COVID-19 takes hold, Netsafe is urging people to be vigilant to opportunistic scammers. We’ve seen firsthand how scammers are using COVID-19 as the lure to engage people. Our tips might help you protect yourself and your family.

What does a COVID-19 scam look like?

While the scams are different in nature, the COVID-19 scams all have a common theme in that they are trying to obtain your personal information and financial details. Scammers are setting up fake websites selling items such as medical-grade masks, sending emails and texts purporting to be from the World Health Organisation and claiming to “cure” COVID-19 with teas and oils. Often these types of emails use a very similar domain name extension that is easy to be confused by like in the example below (provided by the Department of Internal Affairs).

An example of the type of malicious email scam related to COVID-19Netsafe’s advice

Netsafe is encouraging people to stop and think carefully before entering your details online, or giving them to someone over the phone. It’s particularly important you protect information that can be used to access your accounts, build a fake online presence or impersonate you including:

  • Login details and passwords to any online account including banking, email, social media and trading sites
  • Bank account and credit card details
  • Address
  • Phone number
  • Birthdate
  • Personal information linked to the security questions on your online accounts
  • Driver’s license
  • Passport details

COVID-19 scam spotting

An online scam is any scheme designed to trick people out of money or steal their personal information that uses, or is delivered via, digital communications. Here are a few tell-tale signs you might be being caught up in a COVID-19 scam:

  1. Being asked for passwords – legitimate organisations will never ask for the passwords to your online accounts
  2. Needing to verify your account or details – don’t respond or click on any links in the communication even if it looks like it’s from a real organisation
  3. Unusual ways to pay for something – scammers try to use payments that can’t be traced such as pre-loaded debit cards, gift cards, bitcoins, iTunes cards or money transfer systems
  4. Asking for remote access to your device – never do this unless you have actively sought out the service they are providing
  5. Pressuring you to make a decision quickly – this could be to avoid something bad (e.g. account being closed, trouble with the IRD) or to take advantage of something good (a deal or investment)
  6. Contact that is out of the blue – even if the person says they’re from a legitimate organisation likeyour bank, health or internet provider

The best thing you can do if you notice any of the signs above is to stop, get some advice or look for more information. If the person contacting you has said that they are from a legitimate organisation and you’re not sure, you can also contact that organisation to check.

Make sure that you use the phone number or email they have on their official website or in the phone book – and do not use the one given by the person or in the email they have sent you.

Report a scam

Netsafe can’t open investigations or track scammers, but we can offer advice and use your report to develop community education. You can report a COVID-19 scam to www.netsafe.org.nz/report.

If you receive spam message you can report it to the Department of Internal Affairs to investigate by:

The Department will contact you with details on how to complete a report.

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