Report to Netsafe

You can report online issues including fraud, privacy breaches, online trading complaints, computer system attacks or incidents under the Harmful Digital Communications Act (e.g. cyberbullying and online harassment) in two ways:

  1. Submit a report to netsafe.org.nz/report; or
  2. Call 0509 NETSAFE (0508 638 723)

If you are in danger or a crime is being committed, call 111 or visit your nearest Police Station immediately.

We evaluate and respond to each incident. If you’re unsure of whether something is a reportable incident contact us for advice.

Please note: Our Contact Centre operates during office hours (Monday – Friday, 8am to 5pm). Outside of these hours you can report an incident and we will contact you as soon as possible.

Our national partners

In some cases we will work with partner agencies to direct your reports through to the organisation best able to investigate or advise you on various types of online incidents. Our partners  include:

  • Commerce Commission;
  • Department of Internal Affairs;
  • Financial Markets Authority;
  • Ministry of Consumer Affairs;
  • National Cyber Security Centre;
  • New Zealand Customs Service;
  • NZ Police and OCEANZ; and
  • Privacy Commissioner.