Reporting an incident

You can report online issues including fraud, privacy breaches, online trading complaints, or online harassment, bullying and abuse to us. Our team will review your report and give you advice and information, and let you know the options available to you. If you are in danger or a crime is being committed, call 111 or visit your nearest Police Station immediately.

 

Report to Netsafe

Other ways to report to Netsafe

  • Call us toll-free on 0508 NETSAFE (0508 638 723)
  • Submit a report to netsafe.org.nz/report
  • Email queries@netsafe.org.nz

Please note, our helpline is open 8am-8pm Monday to Friday, and 9am – 5pm on weekends and public holidays.

Our national partners

In some cases we will work with partner agencies to direct your reports through to the organisation best able to investigate or advise you on various types of online incidents. Our partners  include:

  • Commerce Commission
  • Department of Internal Affairs
  • Financial Markets Authority
  • Ministry of Consumer Affairs
  • National Cyber Security Centre
  • New Zealand Customs Service
  • NZ Police and OCEANZ
  • Privacy Commissioner