Running romance scams is a full-time job for some scammers and they can be very good at it. In 2017 Kiwis reported losing over $1.4 million to romance scams. In the first three months of 2018, Kiwis reported losing $7.9 million to romance scams – and these are just the losses reported to Netsafe. In reality, actual losses are likely much higher.

What are romance scams?

A scammer pretends to be in a relationship with someone online in order to scam them out of money. They do this through email, social media, dating websites and other website and apps. Usually these scammers are pretending to be someone they’re not, using photos and identities of people they’ve found online.We’ve had cases of romance scams reported to us where people have lost substantial amounts of money – ranging from a few hundred dollars, through to more than $2 million. It can be difficult to understand how this can happen, but it’s important to remember that these scammers spend a lot of time and energy to build a relationship online, and can make the relationship seem very real.

They will have a fake backstory, family, friends and job. Often they’re scamming more than one person at a time. Once they’ve worked to gain the trust of the person they’ve targeted, they will use various stories to get money or details from that person. They may start by requesting small sums of money to test the waters, and then build up to requesting larger amounts. Sometimes they won’t actually ask for money, but they will talk about problems that can solved by money, because they know that the target will offer financial assistance. In some cases the scammer may try to get the person targeted to unknowingly help launder money for their criminal activities.

Identifying romance scams

  • Moving quickly: Confessions of love or strong feelings within a short time of meeting the person online.
  • Personal troubles, that can be solved with money: If your new love mentions health problems, family issues, business troubles or other issues that could be solved with money.
  • Requests for money: You should be wary of any request for money.
  • Changes in communication style: If there are several scammers taking turns to maintain the relationship, their writing styles may change.
  • Be wary if they’re hesitant about meeting: If a new romantic contact is not willing to meet up or talk via video call, or comes up with a series of excuses to avoid meeting, you should be cautious.
  • Financial assistance to meet in person: Also be careful about offering or giving the person money so that they can meet you in person.
  • Reverse image search: You can check if the images they’ve sent you are being used publicly online in other places using the instructions below.

Some scammers are more than willing to play the waiting game before getting a pay off. Scammers may keep a “relationship” going for months or even longer before they begin to request money or drop hints about problems that could be solved with money.

How to avoid romance scams

  • Be cautious about who you communicate with online.
  • Don’t respond to requests or hints for money.
  • Never send money to anyone you don’t know or haven’t met in person.
  • Avoid giving out personal details that could be used to impersonate you.
  • If you think you’re being scammed, stop all contact and avoid sending further payments.
  • Contact Netsafe for free and confidential advice if you feel something isn’t quite right.

Always protect information that can be used to access your accounts, build a fake online presence or impersonate you.

  • Login details and passwords to any online account including banking, email, social media and trading sites
  • Bank account and credit card details
  • Address
  • Phone number
  • Birthdate
  • Personal information linked to the security questions on your online accounts
  • Driver’s license
  • Passport details

Reverse image searches

Romance scammers often steal photos published online and use these identities to approach people. Photos of models and uniformed soldiers are popular, however photos can be taken from anyone who publishes them publicly online – for example, from Facebook profiles.  If you’re suspicious about a new contact there is an easy way to see where their photo is being used on the web, by performing a reverse image search using Google Images.

How to reverse image search 

  1. Download a copy of the photo of the person on to your device
  2. Go to Google Image search, select the camera icon 📷  and upload the photo
  3. Google will return a list of results showing where the picture is being used on the internet

You may want to reverse image search using more than one image of the person. Remember this is not a fail-safe way to detect romance scams, but it is a useful tool as many scammers will take these photos offline. They’ll also often use the same image in more than one scam they are running.

If you have been scammed

Many of these scams are professional operations and these people are very good at their job, so the important thing is not to feel embarrassed and to reach out for advice. If you believe that you have been or may have been scammed, you can contact Netsafe for free and confidential advice on what to do next.

You can report the incident to the Police, but it is very likely the scammer is operating from a country overseas. If you’ve sent money off shore (via a money transfer service) it is unlikely these funds will be recovered or the offender(s) identified, as cyber criminals are very proficient at concealing their identities and often reside in countries that lack reliable law enforcement for NZ Police to liaise with.

What if a friend or family member is being scammed?

If you suspect a friend or family member is being scammed, you may need to intervene. Think carefully about who the best person is to have the conversation – this should be someone who they trust. The scammers have spent time and effort building trust, so convincing the person targeted that they are being scammed may not be an easy conversation.

It can be difficult to deal with the financial losses involved and the psychological trauma of being defrauded and jilted by someone they’ve come to “know” and care about. Often the person targeted can feel very embarrassed about the situation. After months or years of building up trust, friends or relatives who warn victims that they are being scammed can find the person being targeted is unwilling to believe it’s a scam.

Romance scam – $40,000 lost

“I met a new American partner online and although she was based overseas we communicated a lot by email and text. Over several months I came to believe we could be together. She wanted help getting her family’s possessions transferred from Ireland and I sent money through to help. On the day the possessions were supposed to arrive in the US I got a message saying she had been arrested and requests for help continued to come through. I now realise the money has been lost.”

Report a scam

If you would like to report a scam so that we can add it to our database to track trends and keep other Kiwis safe please complete our online report form.

If you have lost money or personal information or think you are about to, contact us by emailing help@netsafe.org.nz or by completing an online report form.

Our help service is open from 8am – 8pm Monday to Friday and 9am – 5pm on weekends.

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