Netsafe is an independent, non-profit New Zealand organisation focused on online safety. We help people stay safe online by providing online safety education, advice and support. Wcan provide information and advice about using digital technology safely, and about managing online challenges like online harassment, bullying abuse and scams. 

What can we help with?

We provide information, advice and support for all kinds of online safety topics including

  • online bullying, abuse and harassment
  • online scams
  • online trading complaints
  • image based abuse (sometimes called revenge porn)
  • keeping accounts and information online safe and secure
  • online safety in schools
  • online safety for parents
  • online safety for businesses
  • staying safe online generally

The Netsafe helpline

Whether you’re dealing with online bullying, an online request that looks suspicious, or you just want advice for using the internet safely, we can help. We offer supporting and advice for everyone – including young people, adults, parents, businesses, community groups, educators and schools.

Our free and confidential helpline is also set up to help with online bullying, abuse and harassment under the Harmful Digital Communications Act 2015. We can let you know what you can do stay safe, and if there’s anything you can do to stop the harassment. Find out more about our online bullying, abuse and harassment service.

We’re open from 8am-8pm Monday to Friday and 9am-5pm on weekends and public holidays.

You can call us free from anywhere in New Zealand on 0508 NETSAFE (0508 638 723), or email

On our website we provide guides, tips and advice about how to stay safe online on our website.

Get started with these topics and guides

Outreach and awareness

Part of the work we do is to educate and raise awareness about online safety issues and solutions. We work closely with the online safety community, government, businesses, NGOs and media to provide information and advice about online safety. We support awareness weeks like Bullying-Free NZ Week, and we co-ordinate Safer Internet Day in New Zealand.

We publish our reporting statistics quarterly in our quarterly reports.

Take a look at our recent media releases.

Social media & e-newsletter

We keep NZ up to date with the latest in online safety news, advice, information and tips through social media and our e-newsletter. This includes alerts about trends in online scams. For the latest news sign up to our enewsletter or follow us on social media.

Connect with us  on Facebook, Twitter and LinkedIn.


We provide tailored presentations for schools, Communities of Learning, organisations and businesses, and community groups throughout New Zealand. Our presentations are developed in consultation with you, with your audience’s needs in mind, and are facilitated by one of our online safety experts.

Find out more about Netsafe presentations.

Support for educators

We have dedicated education advisors working alongside schools, kura and Communities of Learning to develop digital citizenship and advise on online safety.

The Netsafe Kit for Schools website is an online toolkit for school leaders and educators.

Annual reports

The work that we undertake is outlined in our annual reports. Our annual reports are available online. Previous annual reports are available on request by emailing