We help people stay safe online by providing online safety education, advice and support. Every day we give information and advice to people in New Zealand about online challenges like online bullying, abuse and scams.
We deal with online challenges and issues, but we’re always focused on solutions and using technology positively.
What can we help with?
We provide information, advice and support for all kinds of online safety topics including
- online bullying, abuse and harassment
- online scams
- online trading complaints
- revenge porn (leaked nudes)
- keeping accounts and information online safe and secure
- online safety in schools
- online safety for parents
- online safety for businesses
- staying safe online generally
The Netsafe helpline
Whether you’re dealing with online bullying, an online request that looks suspicious, or you just want advice for using the internet safely, we can help. We offer supporting and advice for everyone – including young people, adults, parents, businesses, community groups, educators and schools.
Our free and confidential helpline is also set up to help with online bullying, abuse and harassment under the Harmful Digital Communications Act 2015. We can let you know what you can do stay safe, and if there’s anything you can do to stop the harassment. Find out more about our online bullying, abuse and harassment service.
We’re open from 8am-8pm Monday to Friday and 9am-5pm on weekends and public holidays.
You can call us free from anywhere in New Zealand on 0508 NETSAFE (0508 638 723), or email firstname.lastname@example.org
On our website we provide guides, tips and advice about how to stay safe online on our website.
Get started with these topics and guides
Outreach and awareness
Part of the work we do is to educate and raise awareness about online safety issues and solutions. We work closely with the online safety community, government, businesses, NGOs and media to provide information and advice about online safety. We support awareness weeks like Bullying-Free NZ Week, and we co-ordinate Safer Internet Day in New Zealand.
We work with partner organisations like Google, Facebook, Twitter and Trade Me to create useful content and guides to help people stay safe – like the Staying Safe Online Guide.
Take a look at our recent media releases.
Social media & e-newsletter
We keep NZ up to date with the latest in online safety news, advice, information and tips through social media and our e-newsletter. This includes alerts about trends in online scams. For the latest news sign up to our enewsletter or follow us on social media.
We provide tailored presentations for schools, Communities of Learning, organisations and businesses, and community groups throughout New Zealand. Our presentations are developed in consultation with you, with your audience’s needs in mind, and are facilitated by one of our online safety experts.
Find out more about Netsafe presentations.
Support for educators
We have dedicated education advisors working alongside schools, kura and Communities of Learning to develop digital citizenship and advise on online safety.
Find out more about our services for schools and kura.